JOURNEY NAME
Your chosen name plus one symbol
A Journey Name joins the first name you chose to the symbol you selected—for example, TinaLion. The recovery card shows both parts.
Remember the name and symbol.Protect the recovery card.
The private recovery card is the main way back when account details are forgotten. For an approved 9–12 account, the parent or guardian can also view its Journey Name through secure email access.
FOUR-DIGIT PIN
The PIN opens the account
Choose four digits that are not repeated or an obvious sequence. Do not share the PIN with friends or enter it where someone can watch.
RECOVERY CARD
Save it when the account is created
Download or print the card immediately. It contains the Journey Name, chosen symbol and one-time recovery code.
FORGOT SOMETHING
Use the card before guessing
If you forget the animal or symbol, read it from the card. If you forget the PIN, use the card in Recover and choose a new PIN.
SHARED DEVICE
Do not remain signed in
Leave “This is my private device” unticked, save the recovery card somewhere the next user cannot see it, and sign out when finished.
LOST EVERYTHING
Use the governed recovery boundary
For an approved 9–12 account, the parent or guardian can securely retrieve the Journey Name. If the recovery card and PIN are both lost, they can remove the account and help begin again.
BEFORE YOU SIGN OUT
Check that the recovery card is saved.
Do not rely on remembering the symbol later. The card is deliberately the one private item that holds the full Journey Name and the recovery route together.